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Website Terms of Use

Effective date: 31 August 2026
Last updated: 31 August 2026

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These Website Terms of Use ("Terms") govern your access to and use of www.coastcounsellingsg.com (the "Website"), operated by Coast Counselling UEN:53449837W, trading as Coast Counselling SG ("Coast Counselling", the "Practice", "we", "us" or "our").

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By accessing, browsing or using this Website, you acknowledge that you have read and understood these Terms and agree to be legally bound by them.

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If you do not agree with any part of these Terms, you must stop using the Website.

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These Terms govern your use of the Website. They do not replace the separate terms, informed consent arrangements, confidentiality provisions, payment policies, cancellation policies or other agreements that may apply if you become a counselling client of Coast Counselling.

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1. About Coast Counselling

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Coast Counselling is a private counselling and psychotherapy practice based in Singapore.

The Website provides information about Coast Counselling, counselling services, therapeutic approaches, educational resources, booking options and related matters.

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Information presented on the Website may include information about:

  • individual counselling;

  • couples counselling;

  • online counselling;

  • in-person counselling;

  • therapeutic approaches and modalities;

  • common emotional, psychological and relationship concerns;

  • the counselling process;

  • fees and booking arrangements;

  • educational articles and videos;

  • downloadable or other educational resources; and

  • Coast Counselling and its practitioners.

 

The services, fees, locations, appointment availability and other arrangements described on the Website may change from time to time.

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2. Purpose of the Website

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The Website is provided primarily for general informational, educational and promotional purposes.

It is intended to:

  • explain the counselling services offered by Coast Counselling;

  • help prospective clients understand how counselling may work;

  • provide general information about psychological, emotional and relationship-related topics;

  • explain different therapeutic approaches;

  • provide information about Coast Counselling and its practitioners; and

  • enable visitors to contact the Practice or request counselling services.

 

The Website itself does not provide counselling, psychotherapy, medical care, psychiatric treatment, diagnosis or crisis intervention.

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3. Scope of These Terms

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These Terms apply to your access to and use of:

  • the Website;

  • written Website content;

  • photographs and images;

  • videos;

  • graphics and illustrations;

  • downloadable materials;

  • educational resources;

  • contact forms;

  • booking links;

  • Website functionality; and

  • any other material made available through the Website.

 

If you become a client of Coast Counselling, your therapeutic relationship will also be governed by separate documentation and arrangements.

If there is an inconsistency between these Terms and a specific written agreement governing counselling services provided to you, the specific counselling agreement will apply to the counselling relationship to the extent of the inconsistency.

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4. No Counsellor–Client Relationship

 

Accessing or using the Website does not create a counsellor-client, therapist-client, professional, fiduciary or other therapeutic relationship between you and Coast Counselling or any of its practitioners.

 

A counselling relationship is not created merely because you:

  • visit the Website;

  • read an article or other Website content;

  • watch a video;

  • download a resource;

  • complete a contact form;

  • send an email;

  • send a WhatsApp message;

  • communicate through social media;

  • subscribe to a newsletter;

  • enquire about counselling;

  • request an appointment;

  • make an initial booking enquiry; or

  • receive general information from Coast Counselling.

 

A professional counselling relationship is formed only when Coast Counselling has agreed to provide counselling services to you and the applicable intake, consent and onboarding arrangements have been completed.

 

Until a counselling relationship has been established, communications with Coast Counselling should not be interpreted as personalised therapeutic advice or as creating an ongoing professional duty arising from a therapeutic relationship.

 

5. No Professional Advice or Diagnosis Through the Website

 

All content provided through the Website is general in nature.

Unless expressly provided as part of an established counselling relationship, Website content is not intended to:

  • provide counselling or psychotherapy;

  • provide medical advice;

  • provide psychiatric advice;

  • provide psychological assessment;

  • diagnose any mental or physical health condition;

  • recommend treatment for a particular person;

  • provide individual relationship advice;

  • provide crisis intervention;

  • provide legal advice; or

  • replace consultation with an appropriately qualified professional.

 

Information that is appropriate or useful for one person may not be appropriate for another.

You should not rely on Website content as a substitute for professional support tailored to your individual circumstances.

Where appropriate, you should seek advice from a suitably qualified professional who is able to consider your circumstances individually.

 

6. Not for Emergency or Crisis Use

The Website is not an emergency service, crisis service or crisis-monitoring service.

Messages submitted through the Website, contact forms, email, WhatsApp, social media or other communication channels may not be read immediately.

 

Do not rely on Coast Counselling's ordinary communication channels for urgent or emergency assistance.

If you are in Singapore and you or another person is experiencing immediate danger, serious risk of harm, suicidal crisis or another urgent mental health emergency, seek immediate assistance.

 

Current Singapore crisis and emergency resources include:

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  •  Police (Emergency): 999

  •  SCDF Ambulance/Fire (Emergency): 995

  •  SOS (24-hour hotline): 1767 / 9151 1767

  •  IMH Mental Health Helpline: 6389 2222

  •  Emergency SMS (SCDF): 70995

  •  National Mindline: 1771

You may also attend the nearest hospital emergency department where appropriate.

If you are outside Singapore, contact the emergency, crisis or mental health services available in your current location.

 

Crisis-service contact details can change. Although Coast Counselling may update this information periodically, you should verify critical emergency information directly with the relevant service where circumstances allow.

 

7. Enquiries and Initial Contact

 

You may be able to contact Coast Counselling through the Website, email, WhatsApp or other communication methods identified on the Website.

 

Submitting an enquiry does not guarantee:

  • acceptance as a client;

  • appointment availability;

  • that a particular appointment time will remain available;

  • that a particular practitioner will be suitable for you;

  • that counselling will be clinically appropriate for your circumstances;

  • that the requested type of counselling will be offered;

  • or that Coast Counselling can legally or professionally provide counselling to you in your location.

 

We may require additional information before determining whether we are able to offer counselling.

Coast Counselling may decline an enquiry or referral where, for example:

  • the presenting concern falls outside our professional scope;

  • specialist or higher-level care appears more appropriate;

  • the Practice does not have suitable availability;

  • there is a conflict of interest;

  • providing the service would be inconsistent with professional or legal requirements;

  • appropriate online counselling cannot be provided in your location; or

  • another service appears better suited to your needs.

Where appropriate, we may suggest seeking assistance from another practitioner, medical professional, specialist service, organisation or emergency resource.

 

8. Booking Counselling Sessions

 

Where the Website allows you to request or book an appointment, availability displayed online is subject to the operation of the relevant booking system and any applicable booking conditions.

A booking is confirmed when you receive the appropriate booking confirmation through the booking system or directly from Coast Counselling.

You are responsible for providing accurate and current information when making a booking, including your contact details where requested.

You should check booking confirmations and notify Coast Counselling promptly if you believe that the appointment information is incorrect.

The availability of a booking function on the Website does not create an obligation on Coast Counselling to provide counselling where doing so would be clinically inappropriate, legally impermissible or inconsistent with professional obligations.

 

9. Fees, Payments, Cancellations and Rescheduling

Current fees may be displayed on the Website or communicated through the booking process.

Unless otherwise agreed, the fee applicable to a counselling service will be the fee communicated in relation to that booking or specified in the applicable counselling agreement.

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Payment arrangements, cancellation periods, late cancellations, missed sessions, rescheduling, refunds and related requirements may be governed by:

  • the informed consent agreement;

  • a booking or cancellation policy;

  • information supplied during onboarding;

  • booking-system terms; or

  • another written agreement provided to you.

 

Where such a separate policy or agreement applies, that document governs the relevant counselling service.

 

Information displayed on the Website does not create a permanent entitlement to any particular:

  • price;

  • discount;

  • promotional rate;

  • appointment time;

  • session format;

  • practitioner;

  • location; or

  • service.

Promotional, introductory or reduced-rate services may be subject to additional eligibility requirements or conditions.

 

10. Online Counselling

 

The Website may provide information about online counselling and may permit enquiries or bookings for online sessions.

 

The availability and suitability of online counselling may depend on factors including:

  • your current physical location;

  • the nature of the concerns for which you are seeking support;

  • clinical considerations;

  • privacy;

  • technology;

  • internet connectivity;

  • applicable professional requirements;

  • legal requirements in the jurisdiction where you are located; and

  • emergency and safeguarding considerations.

 

The fact that the Website can be accessed from a particular country does not mean that Coast Counselling is able to provide counselling services to a person located there.

 

If online counselling is provided, additional requirements may apply concerning:

  • your physical location during sessions;

  • emergency contact information;

  • privacy during sessions;

  • internet connectivity;

  • suitable devices;

  • interruptions;

  • technical failures;

  • emergency procedures; and

  • communication outside sessions.

You are responsible for providing accurate information about your location where this is reasonably required for the safe and appropriate delivery of online counselling.

 

11. Information About Therapeutic Approaches

The Website may describe counselling and psychotherapy approaches, techniques or theoretical models.

These descriptions are intended to provide accessible general information and may simplify complex therapeutic concepts.

 

The inclusion of a particular therapeutic approach on the Website does not mean:

  • that it is suitable for every client;

  • that it will be used with every client;

  • that all elements of the approach will be used;

  • that it is clinically indicated for your circumstances; or

  • that it will achieve any particular outcome.

 

Counselling may involve an integrative or individualised approach based on the client's needs, presenting concerns, therapeutic goals, practitioner competence and professional judgment.

 

12. No Guarantee of Therapeutic Outcomes

 

Counselling is an individual and collaborative process.

Outcomes vary between individuals and couples, and therapeutic progress cannot be guaranteed.

 

Nothing on the Website should be understood as guaranteeing that counselling will:

  • resolve a particular problem;

  • eliminate symptoms;

  • improve a particular relationship;

  • produce a particular emotional outcome;

  • achieve change within a specific period;

  • prevent future difficulties;

  • result in continued improvement; or

  • produce the same outcome experienced by another client.

Descriptions of possible benefits of counselling describe potential outcomes rather than guarantees.

 

13. Testimonials and Client Experiences

The Website may contain anonymised testimonials, client reflections or descriptions of experiences of counselling.

 

Any testimonial represents the experience or views of the individual concerned.

Results and experiences vary between people.

Testimonials must not be interpreted as:

  • a guarantee of therapeutic outcomes;

  • evidence that another person will have the same experience;

  • personalised clinical advice; or

  • a prediction of how counselling will affect you.

To protect confidentiality and privacy, identifying information may be omitted, generalised or altered where appropriate.

 

14. Educational Videos, Articles and Other Content

 

Coast Counselling may publish educational material through the Website and through external platforms such as video-hosting or social-media services.

 

Such material may discuss topics including:

  • emotions;

  • mental health;

  • psychological concepts;

  • relationships;

  • behavioural patterns;

  • therapy;

  • therapeutic modalities;

  • stress;

  • anxiety;

  • grief;

  • self-esteem;

  • life transitions; and

  • other related subjects.

This content is educational and general in nature.

 

Reading, viewing, listening to, downloading, commenting on or otherwise interacting with educational content does not constitute counselling, psychological assessment or treatment.

Responses made by Coast Counselling to public comments, social-media interactions or general questions should not be interpreted as personalised therapeutic advice.

 

15. Communications and Confidential Information

 

Please exercise appropriate care when communicating sensitive information electronically.

No method of communication over the internet can be guaranteed to be completely secure.

Email, WhatsApp, Website forms, booking systems and other electronic communications may involve third-party providers and infrastructure outside the direct control of Coast Counselling.

 

When making an initial enquiry, you should avoid providing more sensitive personal information than is reasonably necessary.

 

Once a counselling relationship has been established, communication and confidentiality arrangements will be governed by the applicable informed consent documentation, counselling agreement, privacy arrangements, professional obligations and applicable law.

Submitting information through a Website enquiry does not necessarily mean that all such information becomes part of a clinical counselling record.

 

16. Personal Data and Privacy

Coast Counselling respects the privacy of Website visitors and clients.

Personal data collected through the Website will be handled in accordance with applicable data-protection law and our Privacy Policy.

The Privacy Policy should be read together with these Terms.

 

Depending on the circumstances, the Privacy Policy may explain:

  • what personal data we collect;

  • why we collect it;

  • how it is used;

  • how consent is obtained where required;

  • circumstances in which information may be disclosed;

  • service providers who may process information;

  • overseas transfers;

  • data security;

  • data retention;

  • access and correction requests;

  • withdrawal of consent;

  • cookies and analytics;

  • marketing communications; and

  • how to contact us about personal-data matters.

 

Where Singapore's Personal Data Protection Act 2012 ("PDPA") applies, personal data will be managed subject to the requirements applicable under that legislation.

These Terms do not replace the Privacy Policy or the confidentiality arrangements applicable to counselling clients.

 

17. Cookies and Similar Technologies

 

The Website may use cookies and similar technologies for purposes such as:

  • essential Website functionality;

  • maintaining Website security;

  • remembering preferences;

  • understanding Website usage;

  • measuring Website traffic;

  • improving Website performance;

  • analytics; and

  • supporting marketing functionality where applicable.

Further information may be provided through the Privacy Policy or a separate Cookie Policy or consent mechanism.

You may be able to control certain cookies through your browser settings or Website cookie preferences.

Blocking or disabling certain cookies may affect Website functionality.

 

18. Newsletter and Marketing Communications

 

Where you voluntarily subscribe to a newsletter or marketing communications, Coast Counselling may use the contact information you provide for that purpose in accordance with applicable law and the Privacy Policy.

 

You may unsubscribe from marketing communications by using the unsubscribe function provided in the communication or by contacting Coast Counselling.

 

Communications that are reasonably necessary in connection with:

  • an enquiry;

  • a booking;

  • a payment;

  • an existing counselling relationship;

  • administrative matters; or

  • another service you have requested

may constitute service communications rather than marketing communications.

 

19. Third-Party Booking, Payment and Technology Providers

Coast Counselling may use third-party providers to support the operation of the Website and the provision of services.

 

These may include providers of:

  • Website hosting;

  • appointment scheduling;

  • practice management;

  • online payments;

  • email;

  • messaging;

  • videoconferencing;

  • analytics;

  • newsletters;

  • cloud storage;

  • forms; and

  • other technology services.

 

Your use of certain third-party services may also be subject to the provider's own terms, conditions and privacy practices.

Coast Counselling does not control all aspects of independent third-party systems.

Where appropriate, you should review the terms and privacy policies of third-party providers before using their services.

 

20. Third-Party Links

 

The Website may contain links to external websites or resources for convenience, reference or informational purposes.

Unless expressly stated otherwise, the inclusion of a link does not mean that Coast Counselling:

  • controls the external website;

  • guarantees its accuracy;

  • endorses all of its content;

  • guarantees its security;

  • accepts responsibility for its services; or

  • is affiliated with its operator.

 

External websites operate according to their own terms, policies and practices.

Coast Counselling is not responsible for the availability, content, privacy practices or security of independent third-party websites except to the extent that responsibility cannot lawfully be excluded.

 

21. Intellectual Property

 

Unless otherwise indicated, the Website and its original content are owned by or licensed to Coast Counselling and are protected by applicable intellectual property law.

Protected material may include:

  • Website text;

  • articles;

  • therapeutic educational material;

  • worksheets;

  • downloadable resources;

  • graphics;

  • photographs;

  • illustrations;

  • icons;

  • videos;

  • audio;

  • logos;

  • branding;

  • page layouts;

  • designs; and

  • the selection, arrangement and presentation of content.

 

The name Coast Counselling, its branding, logos and associated visual identity may not be used in a manner that suggests affiliation, endorsement or sponsorship without prior written permission.

Third-party material appearing on the Website remains subject to the rights of its respective owner.

 

22. Permitted Use of Website Content

 

You may access and view the Website for lawful personal and non-commercial purposes.

You may print or save reasonable portions of Website content for your own personal, non-commercial use where this does not remove attribution or proprietary notices.

 

Unless permitted by applicable law or authorised by Coast Counselling in writing, you must not:

  • reproduce substantial portions of the Website;

  • republish Website content;

  • distribute Website materials commercially;

  • sell or license Website content;

  • reproduce Coast Counselling resources for use with your own clients, customers or service users;

  • copy Website content for another counselling or commercial practice;

  • modify content in a misleading manner;

  • present Coast Counselling content as your own;

  • remove copyright or attribution notices;

  • use Coast Counselling photographs or videos without permission;

  • use Coast Counselling branding without permission;

  • systematically download or archive Website material;

  • scrape or harvest Website content through automated means;

  • create unauthorised derivative commercial materials from Website content; or

  • use Website content for training, fine-tuning or developing artificial-intelligence or machine-learning systems without prior written permission, except where such restriction is prohibited by applicable law.

Nothing in these Terms restricts quotation, criticism, review or other use permitted by applicable copyright law.

 

23. Acceptable Use

 

You agree to use the Website lawfully and responsibly.

 

You must not:

  • use the Website for unlawful, fraudulent or malicious purposes;

  • knowingly provide false or misleading information;

  • impersonate another person;

  • submit defamatory, threatening or unlawful material;

  • harass another person through the Website;

  • send spam or unsolicited commercial communications;

  • use the Website for unauthorised commercial solicitation;

  • introduce malware, viruses or malicious code;

  • attempt to gain unauthorised access to the Website or associated systems;

  • attempt to access passwords, confidential information or security credentials;

  • interfere with Website security;

  • interfere with Website availability or performance;

  • conduct or facilitate denial-of-service attacks;

  • circumvent technological protections;

  • systematically scrape or harvest Website information in a manner that places an unreasonable burden on the Website;

  • infringe another person's intellectual property, privacy or other legal rights; or

  • interfere with another person's use of the Website.

 

24. Suspension or Restriction of Access

 

Coast Counselling may restrict, suspend or block access to all or part of the Website where we reasonably believe that:

  • these Terms have been materially breached;

  • the Website is being misused;

  • unlawful activity is taking place;

  • Website security is threatened;

  • another person's rights may be affected; or

  • continued access poses a material risk to the Website, the Practice or other users.

Where appropriate, we may also take reasonable steps to protect the Website or investigate suspected misuse.

 

25. Indemnity for Unlawful or Improper Website Use

 

To the extent permitted by applicable law, you agree to indemnify Coast Counselling against reasonable losses, liabilities, costs or expenses arising directly from:

  • your unlawful use of the Website;

  • your infringement of another person's intellectual property or other legal rights through your use of the Website; or

  • your material breach of these Terms through deliberate or improper conduct.

This provision does not require you to indemnify Coast Counselling for liability arising from Coast Counselling's own negligence, breach of contract, unlawful conduct or any liability that cannot lawfully be transferred or excluded.

Nothing in this section limits any statutory or consumer rights that cannot lawfully be excluded.

 

26. Accuracy and Completeness of Information

 

Coast Counselling makes reasonable efforts to ensure that information on the Website is accurate and appropriately maintained.

However, Website information is provided at a particular point in time and may subsequently become incomplete or outdated.

We do not guarantee that every item of Website content will at all times be:

  • complete;

  • current;

  • error-free;

  • suitable for every purpose; or

  • applicable to your individual circumstances.

Information particularly susceptible to change may include:

  • fees;

  • promotional offers;

  • availability;

  • office locations;

  • services;

  • therapeutic offerings;

  • practitioner availability;

  • professional memberships;

  • external resources;

  • third-party services;

  • research information; and

  • booking arrangements.

If particular information is important to your decision to access counselling, you should confirm it with Coast Counselling before relying upon it.

We reserve the right to correct, update, amend or remove Website content without prior notice.

 

27. Website Availability

We aim to maintain reasonable availability of the Website but do not guarantee continuous or uninterrupted access.

The Website may become unavailable as a result of:

  • scheduled maintenance;

  • technical failures;

  • software updates;

  • hosting problems;

  • internet outages;

  • cybersecurity incidents;

  • third-party provider failures;

  • circumstances outside our reasonable control; or

  • changes to or discontinuation of the Website.

We may modify, suspend or discontinue all or part of the Website where reasonably necessary.

 

28. Website Security

Coast Counselling takes reasonable measures to protect the Website and information under its control.

However, no internet-based system can be guaranteed to be completely secure.

We cannot guarantee that the Website will always be free from:

  • viruses;

  • malware;

  • malicious code;

  • unauthorised interference;

  • cybersecurity incidents;

  • third-party attacks; or

  • other technological risks.

You are responsible for taking reasonable security precautions when accessing the Website, including maintaining appropriate security measures on your own devices.

 

29. Limitation of Liability

Nothing in these Terms excludes, restricts or limits liability where doing so would be prohibited by applicable law.

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Subject to those limitations, and to the fullest extent permitted by applicable law, Coast Counselling will not be responsible for loss arising solely from:

  • treating general Website content as though it were personalised professional advice;

  • decisions made solely in reliance on general Website content without seeking appropriate individual professional advice where reasonably required;

  • temporary inability to access the Website;

  • technical problems outside Coast Counselling's reasonable control;

  • independent acts or omissions of third-party websites or service providers;

  • malicious software introduced by third parties despite reasonable precautions;

  • inaccurate information supplied by a Website user;

  • unlawful or unauthorised use of the Website by another person; or

  • events outside Coast Counselling's reasonable control.

 

Nothing in these Terms excludes any professional responsibility that applies once a counselling relationship has been established.

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Professional counselling services are subject to the separate terms, professional duties, ethical obligations and legal requirements applicable to those services.

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Where liability cannot lawfully be excluded or restricted, the rights and remedies provided by applicable law remain available.

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Nothing in these Terms is intended to restrict your statutory consumer rights.

 

30. Your Responsibility When Using the Website

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You are responsible for how you use information obtained through the Website.

You should exercise appropriate judgment and obtain individual professional assistance where your circumstances require assessment, diagnosis, treatment, counselling, medical intervention, crisis intervention or other professional advice.

You are responsible for ensuring that information you provide through Website forms and booking systems is accurate to the best of your knowledge.

If information you have provided materially changes in a way relevant to an appointment or counselling service, you should notify Coast Counselling where reasonably necessary.

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31. Use of the Website by Minors

The Website may contain general educational material accessible to members of the public.

However, access to the Website does not mean that counselling services are available to a minor without appropriate assessment and consent arrangements.

 

Counselling involving children or young persons may be subject to additional requirements concerning:

  • parental or guardian consent;

  • the young person's consent or assent;

  • confidentiality;

  • safeguarding;

  • information sharing;

  • emergency contacts; and

  • parent or guardian involvement.

Nothing on the Website should be interpreted as permitting a minor to independently enter into a counselling relationship where parental, guardian or other consent is required.

 

32. Parents, Guardians and Enquiries About Another Person

 

If you contact Coast Counselling on behalf of another person, including:

  • a child;

  • partner;

  • spouse;

  • family member; or

  • other individual,

you should provide only information that you are lawfully entitled to provide.

 

Providing information about another person does not automatically authorise Coast Counselling to disclose information about that person to you.

If the person becomes a counselling client, confidentiality and disclosure will be governed by the applicable counselling arrangements, professional obligations and law.

Different confidentiality arrangements may apply in couples counselling and when working with minors. These will be addressed separately where relevant.

 

33. External Research and References

 

The Website may discuss psychological research, therapeutic theories, evidence-based practice or findings concerning counselling and psychotherapy.

Such information is intended for general education and should not be regarded as a comprehensive review of the scientific literature.

Psychological and psychotherapy research develops over time, and individual studies or conclusions may subsequently be:

  • updated;

  • qualified;

  • challenged;

  • replicated;

  • superseded; or

  • interpreted differently.

 

References to a therapy or intervention as "evidence-based", "supported by research" or "effective" should be understood in the context of the relevant research evidence and do not mean that a particular intervention will be effective for every individual.

 

34. Professional Titles, Qualifications and Memberships

 

Information concerning the qualifications, training, professional memberships and experience of Coast Counselling practitioners is provided in good faith and is intended to accurately reflect their professional background at the time the Website is updated.

Professional membership categories, training, registrations and regulatory requirements may change over time.

Where verification is important to you, you may request relevant information directly from Coast Counselling or consult an appropriate professional organisation or public register where available.

 

35. Complaints and Feedback

 

If you:

  • identify inaccurate Website information;

  • encounter a technical problem;

  • believe Website material infringes your rights; or

  • have concerns about the operation of the Website,

you may contact Coast Counselling using the contact information below.

Concerns relating specifically to:

  • counselling services;

  • confidentiality;

  • professional conduct;

  • a practitioner;

  • clinical care; or

  • an established therapeutic relationship

may be subject to a separate complaints process or professional procedure.

Where applicable, information about the relevant complaints process can be provided separately.

 

36. Changes to the Website

Coast Counselling may change the Website from time to time.

Changes may include:

  • adding or removing services;

  • changing fees;

  • changing appointment availability;

  • changing booking systems;

  • changing third-party providers;

  • updating educational material;

  • changing Website functionality;

  • moving the Practice;

  • changing counsellor availability; or

  • removing or adding Website content.

We are not required to maintain any particular Website content indefinitely.

 

37. Changes to These Terms

We may update these Terms from time to time.

Changes may be made to reflect developments in:

  • the Website;

  • the Practice;

  • our services;

  • technology;

  • professional requirements;

  • third-party services;

  • business practices; or

  • applicable law.

The latest version will be published on the Website together with an updated "Last updated" date.

Unless otherwise required by law, revised Terms take effect when published.

Your continued use of the Website following publication of revised Terms constitutes acceptance of the revised Terms to the extent permitted by law.

A change to these Website Terms does not automatically alter a separate existing counselling agreement where separate agreement or notice would be required.

 

38. Electronic Communications

You acknowledge that communications relating to the Website, enquiries and bookings may take place electronically.

Where permitted by applicable law, electronic communications, acknowledgements, confirmations and agreements may have legal effect.

You are responsible for ensuring that contact information you provide is accurate and that you can receive communications sent to that contact information.

 

39. Events Outside Our Reasonable Control

Subject to applicable law, Coast Counselling will not be responsible for failure or delay in Website operation resulting from circumstances outside our reasonable control.

Such circumstances may include:

  • internet outages;

  • telecommunications failures;

  • power failures;

  • hosting-provider failures;

  • cyberattacks;

  • government restrictions;

  • natural disasters;

  • epidemics or public-health emergencies;

  • failure of third-party systems or software; or

  • other events that cannot reasonably be prevented.

Nothing in this section affects rights or liabilities that cannot lawfully be excluded.

 

40. Severability

If any provision of these Terms is determined by a court or other competent authority to be unlawful, invalid or unenforceable, that provision will, where possible, be interpreted or limited to the minimum extent necessary to make it lawful and enforceable.

If that is not possible, the relevant provision will be treated as severed.

The remaining provisions will continue in effect.

 

41. No Waiver

If Coast Counselling does not immediately enforce a provision of these Terms, this does not constitute a waiver of the right to enforce that provision later.

A waiver relating to a particular circumstance does not constitute a general waiver of the relevant provision.

 

42. Assignment

You may not assign or transfer your rights or obligations under these Terms to another person without the prior written consent of Coast Counselling.

Coast Counselling may transfer rights or obligations associated with operation of the Website where reasonably necessary in connection with a lawful restructuring, transfer of the Practice or change of service provider, subject to applicable legal and data-protection obligations.

 

43. Third-Party Rights

Unless expressly stated otherwise, a person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any provision of these Terms.

This does not affect any right or remedy that may exist independently of that Act.

 

44. Entire Agreement Regarding Website Use

These Terms, together with the Privacy Policy and any other Website policy expressly incorporated into them, constitute the agreement between you and Coast Counselling concerning ordinary use of the Website.

They do not replace separate agreements concerning:

  • counselling services;

  • informed consent;

  • confidentiality;

  • professional boundaries;

  • fees;

  • cancellation arrangements;

  • clinical records; or

  • other professional services.

 

45. Governing Law

These Terms and disputes relating specifically to the use of the Website are governed by the laws of Singapore, subject to any mandatory rights that may apply under the laws of another jurisdiction and cannot lawfully be excluded.

 

46. Jurisdiction

Subject to any mandatory law providing otherwise, the courts of Singapore will have jurisdiction in relation to disputes arising from or connected with these Terms or use of the Website.

Nothing in this section prevents the parties from seeking to resolve a concern through direct communication or another mutually agreed dispute-resolution process before commencing legal proceedings.

 

47. Contact Information

If you have questions about these Terms of Use, please contact:

Coast Counselling
Operated by: Coast Counselling
UEN:53449837W

Email: dora@coastcounsellingsg.com

For questions specifically concerning personal data, privacy, access to personal data or correction of personal data, please refer to the Coast Counselling Privacy Policy or contact the person identified there for data-protection matters.

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